Customer Care
Return Policy
Hassle-free 7-Day Returns & Fair Support
At Nex Buy Cart, customer satisfaction is our top priority. Please read our Return Policy carefully to understand your rights, eligibility, return process, and refund timelines.
Return Process
Contact Support
Contact our support team within 7 days of delivery with your Order ID and photos/videos of the issue.
Pickup Arranged
Once your request is approved, we will arrange a convenient pickup of the original product.
Inspection & Processing
After quality inspection at our facility, your return and refund will be processed promptly.
Return Eligibility
You may request a return within 7 days of delivery if the product is:
- ✓Damaged or defective
- ✓Incorrect or different from your order
- ✓Missing parts or accessories
Note: To qualify for a return, the item must be unused, in its original condition, and include all packaging, accessories, tags, and invoice.
Non-Returnable Items
Returns will not be accepted if:
- ✕The product has been used, worn, or damaged after delivery.
- ✕Original packaging, accessories, or tags are missing.
- ✕The return request is made after the 7-day return period.
- ✕The damage is caused by improper use or handling.
Refund Timeline
- Refunds are processed within 48 hours after the returned item passes inspection.
- The amount will be credited to your original payment method.
- Depending on your bank or payment provider, it may take 3–7 business days to reflect.
- For Cash on Delivery (COD) orders, refunds will be made to the customer's bank account or another approved payment method.
Need Help with a Return?
If you have questions about your eligibility or need assistance submitting photos/videos for a return, reach out to our team.
Contact Customer Support